Frequently Asked Questions

You can create your account in advance via 'Create account' or during checkout. After confirmation by email, you can centrally manage addresses, order history, and invoices, and order faster in the future.

No, guest ordering is possible. An account makes repeat orders and access to invoices and shipping information easier.

As long as the order has not yet been prepared for shipping, we can make changes or cancellations. Please contact us immediately with your order number (Link to contact form). Once the order has been handed over to the shipping service provider, adjustments are no longer possible.

In the customer account under 'Orders'. All customers, including guest customers, receive the invoice by email.

Enter the code during the checkout process. The discount will be applied immediately. Usually, only one code can be used per order; promotion-specific conditions may apply. Please note the applicable terms and conditions.

In your customer account under 'Orders'. All customers, including guest customers, will receive the invoice by e-mail.

Enter the code during the checkout process. The discount will be applied immediately. Usually, one code can be used per order; promotion-specific terms and conditions may apply. Please observe the applicable general terms and conditions.

We deliver to Germany, Austria, and the Netherlands. Standard shipping is with DHL; on request, we offer DHL Express for an additional charge. Wooden crates are shipped via trans-o-flex – in all mentioned countries.

Germany: €9.90 per order; free shipping for orders over €175. Austria and Netherlands: Shipping costs will be displayed at checkout. Express surcharges will be shown separately at checkout.

Germany (Standard DHL): 3–5 working days. Austria & Netherlands (Standard): 5–7 working days. Express (DHL): faster than standard, depending on destination and chosen option.

Yes, at DHL Packstations – currently only within Germany. Please note the size and age verification requirements.

No. For Germany, Austria and the Netherlands, we do not charge surcharges for regions or islands.

We use break-proof, certified cardboard packaging. Wines in wooden boxes are transported via trans-o-flex to ensure safe shipping.

Yes. Orders containing wines in complete original wooden cases will be shipped separately via trans-o-flex for secure transport. This may result in two deliveries: the individual bottles via DHL (Standard or Express) and the original wooden case(s) separately via trans-o-flex. You will receive separate shipping information for both deliveries.

We accept payments via credit card, PayPal, invoice, Apple Pay, and Google Pay.

The charge is usually made when the order is completed. For purchases on account, the payment terms shown in the checkout apply.

Yes. Your data will be encrypted.

Information on how to cancel can be found here: Refund Policy. Follow the steps described there and return the undamaged goods securely packaged.

Contact us with your order number, a brief description, and – if possible – photos. We will review the case and offer a solution (replacement, credit, or refund).

Please refer to the cancellation conditions for more information Right of withdrawal

Upon receipt and inspection of the goods, we will process the refund immediately. The final credit depends on the respective payment provider.

Many wines are available from stock. Limited or pre-ordered items may be subject to waiting times. Availability is shown on the product page.

Vintage changes and occasional design adjustments by the winery are common. We indicate changes on the product page.

Influencing factors are purchasing conditions, demand, transport and storage costs, and for matured wines, the bottle condition. We calculate transparently and in line with market conditions.

Yes, if indicated. Your Fine Wine Manager will be pleased to proactively inform you about current pre-arrival offers, delivery windows, and allocations, and will assist you with selection and scheduling until delivery.

The CWW Club is CollectorsWine World's exclusive customer program. It offers registered customers special benefits, services, and experiences related to the purchase and enjoyment of high-quality wines.

Once you reach a gross turnover of €750 within 12 months, you will receive a personal invitation via email. With one click, you confirm your membership and activate your benefits.

The CWW Club offers you exclusive benefits tailored to your personal passion for wine. You receive different benefits depending on your level. You can find all information here Club Page

Yes, to activate your membership and take advantage of the benefits, you need a customer account in the online shop.

You can subscribe directly on our website with your email address. After confirmation, you will regularly receive news, recommendations, events, and selected offers.

Twice a year, we publish a curated collection of special offers – fitting for the season, focused on individual regions, outstanding vintages, or a selected winery.

Yes. Quarterly, we send out a compact direct mailing with seasonal recommendations, limited selections, and new arrivals. The content and focus are based on the season, availability, and current discoveries.

To unsubscribe from the email newsletter, please use the unsubscribe link directly in the newsletter. If you no longer wish to receive postal mailings (Collection or Direct Mailing), please inform us by email or contact your Fine Wine Manager. We will update your preferences immediately.

We guarantee perfect storage conditions at 14°C and 65% humidity. Upon request, we will provide you with a certificate for this. This way, we ensure quality and condition until delivery.

Yes. Upon request, you can store your wines with us under optimal conditions (14°C and 65% humidity). We will be happy to advise you on terms, durations, and documentation to ensure your collection is stored safely and traceably.

Certainly. Let us know your preferred timeframe – we will coordinate shipping accordingly, if logistically possible.

Yes. Our Fine Wine Managers provide personalized advice on Bordeaux en primeur – from selecting châteaux and vintage assessment to allocation and long-term aging strategy.

Certainly. We curate tailor-made collections by region, style, and vintage – including large formats, rarities, and iconic verticals. Upon request, you will receive documentation with drinking windows and storage recommendations.

Yes. Thanks to our excellent contacts with trading houses and wineries, we can procure almost any bottle you are looking for – subject to availability. Your Fine Wine Manager will handle the discreet search, negotiation, and quality assurance.

No. We purchase directly from wineries. When acquiring private collections, we cannot guarantee the provenance and storage conditions throughout – which is why we do not purchase private stock.

Since we purchase exclusively directly from the winery, authenticity is guaranteed. We can verify the entire supply chain without gaps and guarantee the authenticity of every bottle.

We provide photos upon request, provided the bottle is not packed in a closed wooden case.

Yes. We offer a comprehensive concierge service (link to Concierge page). Every client is assigned a Fine Wine Manager in their respective region. Your Fine Wine Manager will personally advise you on all wine-related matters – from selection and food pairing to storage, drinking windows, and aging strategies, as well as gift and event topics.

Use the filters in the shop (grape variety, region, style, price, drinking window, ratings). For curated suggestions, please contact us directly.

Yes. We offer seasonal wine packages – for example, based on season, occasion, or style – as well as various events throughout Germany. You can find current information on our website; alternatively, feel free to contact your Fine Wine Manager for personal recommendations and appointments.

We include internationally recognized critic sources – for example, James Suckling, Robert Parker (The Wine Advocate), Jeb Dunnuck, and Markus Del Monego – where available, and supplement these with our own tasting notes. The respective source is transparently indicated in the product text.

Tasting style, timing, and bottle age can lead to differing assessments. We recommend using scores as a guide and notes as context. We are happy to advise you individually.

Yes. We update the product page information for re-tastings or new releases.

Store wine in a dark place, with low vibration, and at a constant temperature of about 12–14 °C. A relative humidity of 60–70% is ideal to keep corks supple.

For longer-term storage or delicate wines, a wine fridge is recommended. For short-term enjoyment, a cool, stable environment without light and temperature fluctuations is sufficient.

The drinking window describes the period in which a wine is expected to reach its optimal drinking pleasure. Where available, we provide a recommendation for each wine and offer individual advice.

Follow the recommended drinking window and occasion. Your Fine Wine Manager will help you choose the right time – especially for mature wines.

Sediment in mature red wines is normal; tartrates can form at cool temperatures and are harmless. Decanting or careful pouring helps to avoid sediment in the wine.

Basic rule: Intensity to intensity. Hearty red wines with dark meat; elegant white wines with fish and vegetables; aromatic wines with spicy cuisine. We are happy to advise you individually for each menu.

For festive occasions, we recommend curated selections with style – from iconic classics to new discoveries. Large formats make an impressive statement, look particularly elegant on the table, and are perfect for sharing. Upon request, we are happy to advise you and put together an excellent selection.

Use glasses with sufficient volume and appropriate shape (e.g., Bordeaux, Burgundy glass). A clean, odorless glass and the correct serving temperature are crucial for the aroma.

We would be happy to advise you on high-quality non-alcoholic options and stylistically appropriate accompaniments for your menu or event.

Since October 2024, we have been the first fine wine company in Germany to be certified according to the ZNU "Sustainable Management" standard (annual audit by TÜV Rheinland). The standard covers environmental, economic, and social aspects; details can be found in the sustainability section.

As the first fine wine company in Germany to be certified by ZNU "Sustainable Management," we pursue measurable improvements in the environmental, economic, and social dimensions. Our goals: continuously reduce emissions, use resources more efficiently, strengthen fair partnerships in the value chain, and increase transparency for customers. Further details can be found in the Sustainability section.

We only sell to customers of legal age. Age verification may be carried out upon order or delivery.

We work directly with wineries and foster long-term partnerships – focusing on quality, transparency, and origin.

CollectorsWine World combines a unique concierge concept with a curated portfolio of mature icons and rarities – personally advised by fine wine experts who translate your preferences into tailor-made recommendations. Thanks to transparent sourcing, guaranteed authenticity, and optimal storage, you enjoy uncompromising quality – from the initial selection to the secure delivery of your wine treasures.

You can reach us by email and phone. For personal advice, our Concierge Service with Fine Wine Managers in your region is at your disposal.

All legal information (Terms of Service, Privacy Policy, Right of Withdrawal) can be found on our website. If you have any questions, we will be happy to assist you.

Please check your login details and payment information. If necessary, delete your browser cache/cookies and try again. If the problem persists, please contact our customer service.

Use the 'Forgot password' function and follow the email instructions to create a new password.

Narrow down the selection by grape variety, region, price, and ratings. For individual recommendations, your Fine Wine Manager is at your disposal.

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